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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathleen Buenik

Kathleen Buenik

December 11, 2024

5  out of  5
rating by Kathleen Buenik
"I recently had the pleasure of working with Matt Mitchell and Jumana Sweilem of the Mitchell Insurance Agency, and I cannot express how impressed I am with the level of service I received. From our first interaction, Matt Mitchell, was incredibly attentive, knowledgeable, and genuinely interested in understanding my insurance needs. Additionally, the customer service provided by Jumana was exceptional. It’s clear that Matt and Jumana truly care about their clients and go above and beyond to provide excellent support. Thanks to both of them, I feel secure about my insurance choices. I highly recommend them to anyone looking for dedicated and skilled insurance agents."
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Marc Patenio

December 9, 2024

5  out of  5
rating by Marc Patenio
"I have been a customer for over 10 years and have worked with them on Auto, Home, and Life policies. They are swift to respond to emails and phone calls. They routinely check in to assess my policies and needs. I have worked with Jumana, and she is excellent. She is very thorough and always follows up to ensure everything is handled properly."
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Tony Mitchell

December 6, 2024

5  out of  5
rating by Tony Mitchell
"Great customer service! I needed to make an update to my policy to swap cars and Jumana helped me in just a couple minutes. Thank you!"
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Alison Molotsky

December 4, 2024

5  out of  5
rating by Alison Molotsky
"Kristina at Matt Mitchell Agency was such a pleasure to work with. My mom passed away and I kept her house (insured by Mitchell) for a year before selling. I also needed to cancel her auto insurance, which they helped me do too. Every time I had a question, the agent at Matt Mitchell was friendly, helpful and knowledgeable."
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Thomas Werth

November 27, 2024

5  out of  5
rating by Thomas Werth
"I worked with Jumana from Matt Mitchell State Farm agency today and got immediate service and conclusion to my request. Very prompt and helpful. Also had an annual review with Max, which was worthwhile. I have never had an issue getting help. Tom"
We responded:
"Thanks Tom for taking time to review your policies with us and for the kind words about your experience. We greatly appreciate it!"
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John Nelson

November 26, 2024

5  out of  5
rating by John Nelson
"I've done business with Matt's agency since he took over the agency, probably 15 years ago or more. Matt's crew has never let me down and has always been responsive, professional and courteous regardless of which crew member has handled my call. Matt has always been able to handle any questions and come up with helpful and sometimes money saving answers. I highly recommend Matt's agency, where insured's are taken care of."
We responded:
"Hi John, Thank you for the kind and humbling 5 star review! We're grateful for the opportunity to serve you and your family. Please don't hesitate to reach out if I can be of further assistance. Regards, Matt "
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Jason Robinson

November 14, 2024

5  out of  5
rating by Jason Robinson
"I recently had a great experience with Jumana at the Matt Mitchell State Farm Agency. She was knowledgeable, patient, and went the extra mile to help me with my customer service need. I have had my homeowner’s insurance through this agency for several years and highly recommend them!"
We responded:
"Thank you so much Jason for your kind words and 5 star review! And thanks for the feedback on Jumana. We're thankful for the opportunity to serve your insurance needs. Please reach out if we can be of additional assistance. Thanks - Matt "
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Betty Southwick

November 13, 2024

5  out of  5
rating by Betty Southwick
"I’ve been using the Matt Mitchell group for more years than I can count for my State Farm Insurance needs. He and his employees are always ready to help and get back to me very quickly when I have questions. I cannot say enough about how great this team is to deal with. I hope to enjoy many more years of doing business them."
We responded:
"Betty, Thank you for sharing your experience through a 5 star review! I have truly enjoyed the relationship that we've built over the years. It's a great pleasure and privilege for me. Thank you - Matt "
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Amber Rosema

November 8, 2024

5  out of  5
rating by Amber Rosema
"This location has been extremely helpful in navigating a new business insurance policy. Thanks to Kristina, we are now set on the right path for insurance."
We responded:
"Amber, Thanks for the 5 stars and for sharing your experience publicly! We think Kristina is pretty awesome as well. I'm glad to hear she was able to help. Please reach out if we can be of further assistance. Thanks!! - Matt "
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George Krnich

November 5, 2024

5  out of  5
rating by George Krnich
"I’ve been dealing with Matt Mitchell for over 35 years. He always has my best interest in heart and will go out of his way to cater to any of my needs. I strongly recommend using his agency for your insurance needs."
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Jet Sky

October 31, 2024

5  out of  5
rating by Jet Sky
"I have dealt with Matt Mitchell's agency for few years. Initially, when I had come to this office; Matt was an excellent advisor and helped me structure our Policies to my satisfaction. Recently, I dealt a lot with one of Matt's employees, Pam Clark. I must say, she did an excellent job in helping me understand State Farm's new way of setting car policy as well as removing and adding cars to it. Pam great job ! Thanks for your help, your patience and your advise in regards to choosing right terms/coverage for our newest car. George"
We responded:
"Amazing George! Thank you so much for the kind words and your willingness to share your experience through a 5 star review. We're grateful for the opportunity to serve you and your family. Please reach out if we can be of additional assistance. - Matt "
Profile photo of Sharon Egan

Sharon Egan

October 29, 2024

5  out of  5
rating by Sharon Egan
"We have used Matt Mitchell for our insurance needs for 20 years! For home insurance, auto insurance, and extra liability, and they have been great. Very prompt and know their stuff. When I was looking to buy a new car, they gave good advice about insurability of various makes and models. Highly recommend them! They respond right away, and are accurate!"
We responded:
"Sharon, Thank you so much for the 5 stars and for sharing your experience publicly. We're grateful for the opportunity to support you and your family. Please don't hesitate to reach out if we can help in any way. Thank you - Matt"
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J Maggio

October 22, 2024

5  out of  5
rating by J Maggio
"Matt's agency provides top notch customer service as they always have. I've been a customer for 15 years and when I need something they're quick to find a solution. Jumana recently helped me with a very small request, but expedited it immediately."
We responded:
"Thank you so much for your kind words, J! We truly appreciate your 15 years of trust and loyalty. I'm glad Jumana was able to assist with your request and expedite things for you. We're always here to ensure you're taken care of, no matter how small or big the need. We look forward to continuing to serve you! -Matt"
Profile photo of Liam Kirby

Liam Kirby

October 17, 2024

5  out of  5
rating by Liam Kirby
"Today I spoke with Insurance Agent Pam, and she was a rock star. Was able to instantly get my insurance card to me through email. I had no wait time and was able to talk to a real human. 5/5 Highly recommend State Farm to do business with."
We responded:
"Thanks so much, Liam! I'll be sure to pass your kind words along to Pam. We’re all about making things easy and efficient for you, and I’m thrilled to hear we hit the mark. If you ever need anything else, don’t hesitate to reach out! -Matt"
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Kristina J

October 16, 2024

5  out of  5
rating by Kristina J
"Kudos to the Matt Mitchell Team!! I was completely impressed with their professionalism and customer service. Insurance was explained to me in a more manageable way that makes sense."
We responded:
"My team and I appreciate the kind words, Kristina. I’m glad we were able to deliver on a great experience and better explain the insurance matter you were particularly interested in. We hope to see you again! -Matt"
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John Muldoon

October 11, 2024

5  out of  5
rating by John Muldoon
"Matt Mitchell and his staff, especially Jumana are Allstars. They are extremely knowledgeable and very helpful and responsive."
We responded:
"I'm grateful for your wonderful feedback, John! My team and I are delighted to know that you've had a positive experience with our services. If you ever need assistance, have questions, or want to explore anything further, please feel free to reach out. -Matt"
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Mike Dauernheim

October 7, 2024

5  out of  5
rating by Mike Dauernheim
"The Matt Mitchell agency has consistently provided me with excellent service every time that I've needed to contact them over the course of the last 10 years. Every contact I've had regarding my homeowners, car and personal liability insurance has been handled promptly in a polite and professional manner. Everyone with whom I've interacted has provided me with excellent service. My most recent interaction with Kristina was no exception. I've had State Farm insurance for decades. I've dealt with a number of agencies. None have been as good as the Mitchell agency."
We responded:
"Thank you, Mike! I’m thrilled my team has been able to serve you for more than a decade. We appreciate your support. If you have any questions, please let us know! - Matt"
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Jimmy JAM

October 4, 2024

5  out of  5
rating by Jimmy JAM
"With the kids grown and having 4 cars all 5 years or newer, our premiums with American Family were out of control. Decided it was a necessity to shop things around. Decided to start local, and contacted Matt Mitchell's Morton Grove based agency. Working woth Jumana, i was able to literally save $5000+ plus on a home/auto bundle with the industry leader no less. Jumana was professional and prompt and made the switch easy and seamless."
We responded:
"Thank you, Jimmy! I’m thrilled Jumana was able to assist with your coverage. If you have any questions, please let us know. - Matt"
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Emily Young Zimmerman

September 23, 2024

5  out of  5
rating by Emily Young Zimmerman
"Jumana at Matt's office is a gem! She is efficient, quick to respond and very helpful."
We responded:
"Thank you Emily for the compliment and 5 star review! We're grateful for the opportunity to serve you and your family. Please don't hesitate to reach out if we can be of any further assistance. Thanks - Matt "
Profile photo of Aidai Omuralieva

Aidai Omuralieva

September 13, 2024

5  out of  5
rating by Aidai Omuralieva
"This girl helped me in a timely manner and quickly reacted to my problem. I am grateful for such cooperation"
We responded:
"Thank you Aidai for the great compliment and 5 stars! We are grateful for the opportunity to work with you. Please let us know if there's anything else we can help with. - Matt "
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Jenny Floros

September 11, 2024

5  out of  5
rating by Jenny Floros
"I worked with Jai to explore a new quote for our residence. She was very informative, accessible, and professional in answering all my questions and reviewing each component of the policy with me. Plus, we saved some money with her quote versus our renewal pricing of our current policy. Thank you Jai and State Farm!"
We responded:
"Thank you, Jenny! I’m thrilled you had a fantastic experience working with Jai. If you have any questions, please let us know! - Matt"
Profile photo of Jenny D

Jenny D

September 10, 2024

5  out of  5
rating by Jenny D
"The Matt Mitchell team is amazing! They have been my agency for YEARS. Every question I have they are there - not only are they knowledgeable, they are kind and respectful. Thank you Matt Mitchell Team for all your hard work!"
We responded:
"Thank YOU, Jenny D for the opportunity to serve you and your family! We're grateful that you chose to recognize us through a 5-star review. Please don't hesitate to reach out if we can be of help in any way. Thank you, Matt "
Profile photo of Anirudh Dhingra

Anirudh Dhingra

September 10, 2024

5  out of  5
rating by Anirudh Dhingra
"My wife and I have been with Matt & Jumana for a few years now and we've always had a very pleasant experience. They're always available to answer any questions, make changes to the policies when needed and always answer any questions promptly. Highly recommend them :)"
We responded:
"Thank you, Anirudh, for the 5-star review! It's a great pleasure and honor to support you and your family. "
Profile photo of Julie Richards

Julie Richards

September 10, 2024

5  out of  5
rating by Julie Richards
"We have been State Farm customers for years, specifically with Matt Mitchell and his team. They are all so professional, friendly, eager to help and always there when we need them. I recently had our annual review with Jai. She was terrific. Reviewed and explained all our policies and updated anything that was no longer needed. Offered a few new services should we want to add those. As always, the customer service is excellent. We are so lucky to work with Matt and his team. Thank you!"
We responded:
"Julie, You've made my day and my team's day! Thank you for both your flattering comments and for sharing your experience in a 5-star review! We also feel lucky to work with awesome people like you and your family. Thank you! Matt "
Profile photo of Pamas Pooprasert (pamassp)

Pamas Pooprasert (pamassp)

September 9, 2024

5  out of  5
rating by Pamas Pooprasert (pamassp)
"Recently switched back to State Farm, and it was the best decision! Ms.Pam helped me through my complications with ease. Highly recommend working with this team!"
We responded:
"Thank you, Pamas! Welcome back to State Farm. I’m thrilled my team, especially Pam, could help. If you have any questions, please let us know! - Matt"