State Farm® Insurance Agent Matt Mitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Toni M
February 28, 2026
"I have worked with this office for years on both my home and auto insurance! Special shout outs go to Jai and Jumana. Jai has been my rep for years taking care of my home insurance and today after a horrible experience with a different office (I don't name names) I had the pleasure of meeting Jumana! She made it super easy to transfer the state farm auto policy from one office to the other. They really care about their customers. It is very clear! Thanks Jai for all the consistent top of the line service you give me and my family! And Jumana, it is WONDERFUL to meet you! Thank you for turning my day around after a horrible experience. It really matters which office helps you!"
"Hi Toni, thank you for taking the time to share your experience with both Jai and Jumana, and for the 5 star review! It's our pleasure to serve you and your family. Please don't hesitate to reach out if we can help further. - Matt "
Jimmy and June Saunders
February 25, 2026
"I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere else. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs."
"Wow, thank you for the 5-star review, Jimmy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Jonathon Kuehlhorn
February 24, 2026
"I've been a client of Matt Mitchell-State Farm Ins, for my Auto and Home insurance for quite awhile now and find their service exceptional. There was an error on my part that Jumana S. helped get corrected for me. The few times I needed help, when I contacted the office, I received courteous professional assistance. I mentioned Jumana, however Matt Mitchell and his entire staff are very all professional."
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Somanath Dev
February 4, 2026
"The agent personally called me and confirmed me that he would help me when needed. Mr. Matt, the owner of the agency helped me how to enroll safe drive program using their Beacon device. He explained to me how i would save the money by enrolling their safe drive program."
"Thank you for taking the time to share your experience and for the 5-star review, Dr. Dev! We are always available to help and love to solve problems. We're grateful for the opportunity to serve you and your family. Wishing you well. - Matt "
Whit D.
January 31, 2026
"For approximately 46 years, we have been a customer of State Farm, with Matt Mitchell as our agent for the past two decades. We have exclusively purchased home and auto insurance through him. In the rare instances when we have had to file a claim, Matt Mitchell and his team have consistently provided exceptional communication and service. One notable incident occurred on January 8, 2026, when my wife’s car was severely damaged in an accident. Fortunately, there were no injuries. The situation was complex due to the collision involving two vehicles. However, Matt Mitchell made the process as straightforward as possible, and State Farm promptly issued a substantial check within a couple of weeks. In my opinion, it's not the price you pay up front, it's the service you get when you need it. We wholeheartedly recommend Matt Mitchell Insurance Agency."
"Whit, I can't think of a better way to start my week than by seeing the kind words you shared in your review. Thank you for recognizing our effort and intention to provide a great experience for everyone that chooses to work with us. It's both a pleasure and privilege to be of service to your family. - Matt "
mohamed morgan
January 28, 2026
"This people make claim against me without investigation or even let me know is someone call make claim while it the the other way around she hit me i make complaint in gov and lets see. Replay to u what it make me mad is like how u said u should protect me so at least take my story when she called at least make notice me she called already but norhing from this happend And this moon bernnan claim employe she lied to state but i provided evidence how she lie to them . I did try to call her insurance yo make claim but they hang up phone and i didn’t use claim i make with u guys because i was know the policy will be increased even if it not my fault and now it increased and i pay for woman she call and lie and fix her car while my car didn’t wow Good protection"
"Dear Mohamed, Thank you for taking the time to provide your feedback. We value all comments, both positive and negative, as they are essential to our continuous improvement. Please be assured that we take every claim seriously and conduct thorough, evidence-based investigations in strict accordance with our policies. With regard to rear-end collisions, assigning fault can often be complex, and we approach each case with fairness and careful consideration based on the evidence available. We regret any distress this may have caused, and we remain committed to servicing you and your family to the best of our ability. We invite you to contact our office directly at 847-967-0300 to discuss your concerns further and explore potential avenues for resolution. Thank you again for bringing this to our attention. - Matt "
Lorraine Cristino
January 21, 2026
"I needed to make a change on our policy. Jumana Sweilem handled my request. She provided timely email communication and took care of the change we needed. She was also very polite. The customer service was outstanding!"
"Wow! Thank you, Lorraine for your positive feedback and 5-star review. We're so pleased to hear about your experience with Jumana. Please reach out any time if we can be of service! - Matt "
Roberto Caban
January 21, 2026
"I was shopping around for auto insurance and decided to reach out to State Farm. Am I glad I did, I got the best rates I've gotten in years, which I am very happy about. However what stood out was the high quality of customer service I received. Jai Mancera was the agent who took care of me and it has been a long time since I received this level of service, totally professional and very knowledgeable. The options she was able to offer me in the package I purchased combined with the service, I was completely satisfied and so glad I decided to reach out to State Farm. I recommend you do the same if you happen to be shopping for various types of insurance coverage. Thank you Jai, for everything!!!"
"Thank you, Roberto for taking time out of your day to provide a 5-star review for our agency! We're grateful you found an insurance home with us. Providing high quality customer service is something that we are intentional about. We can't control the cost, but we can control how we interact and treat others. Thanks for recognizing Jai's hard work and support. Please don't hesitate to reach out if we can help in any way. - Matt "
tom canale
January 15, 2026
"Matt and his team have been responsive for the entire entirety of our relationship. They are super reliable and organized."
"Thank you Tom for sharing your experience and for the 5 stars! We are grateful for the privilege to be of service to you and your family. - Matt "
Timothy Wentink
December 31, 2025
"I’ve been a customer of Matt Mitchell’s agency since 2002. His team is top notch!!! Jumana is so helpful for all of my policy questions and needs. Makes it super easy and simple. Great customer service!"
"Tim, I really appreciate you taking the time to post a 5-star review and share your experience with our agency! It's been a pleasure to serve you and your family for the past 20 years. We're grateful for the opportunity. Thank you - Matt"
Daria Plamada
December 30, 2025
"I’ve been working with Matt for Kay many years now and always recommend his team to my clients (I’m a real estate agent). He’s super responsive, knowledgable; helpful and feels very comfortable to work with! I’ve also been a personal client for many years now too. Only good things to say!"
Minn Mani
December 30, 2025
"Matt & team were a pleasure to work with. Jumana responded very quickly to my questions and was very kind and professional. They are all extremely helpful and work with you to get the best coverage for your needs."
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Samantha Johnson
December 16, 2025
"I don’t think I can possibly say enough about how amazing this insurance group is. They consistently go above and beyond. Dazey is fabulous and she always responds promptly and makes things effortless and taken care of. I would highly recommend them."
"Wow Samantha, thank you for your 5-star review and for the kind words about Dazey. It's always rewarding when our customers recognize our efforts. My team and I are happy to be your good neighbor! Thank you, Matt "
Lori Gambrell
December 9, 2025
"Jai Mancera was an absolute pleasure to work with. She was extremely responsive and followed up just the right amount to keep things moving. If you need insurance, choose Jai!"
"Amazing Lori! Thank you for taking the time to share your experience with Jai. We’re glad to know you’re satisfied with the service from our team. If you ever have any questions or need assistance, we’re here to help! - Matt "
Jennifer Gallego
December 3, 2025
"Extremely knowledgable. Extremely patient with my questions. Such a nice great team."
"Thank you for the kind words, Jennifer. It's a pleasure and privilege to work with you and Ryan. We are here to be of service! Please reach out if you need anything. - Matt "
R T
November 28, 2025
"Matt and team are thorough, professional and responsive."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Al Cuz
November 18, 2025
"Jumana was very responsive and professional. My claim was resolved on a single phone conversation."
"We’re honored by your positive feedback Al! Thank you very much. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Matt "
Ashley Kang
November 14, 2025
"Per recommendation from family, I asked about quote for my auto insurance policy. Not only was the rate + coverage much better, but my experience with the staff, particularly Jai, blew my past experiences with other insurance agencies out of the water in the best way possible. Jai was so kind and patient with me, answering all of my questions and making everything super comprehensible. Needless to say, I officially moved my auto policy over to State Farm and already feel well-supported and confident in my decision to work with Matt Mitchell's team. Updated Addition November 2025: Jai was out of the office when I called to add renters insurance, but Jumana effortlessly stepped in and assisted me. She emailed me quotes for different renters insurance policy premiums and explained the differences all in the snappy turn around time of 30 minutes. I was on a bit of a time crunch to get the policy added to my account, and Jumana made it happen, helping me tick off a big to do during a very busy time of transition. Just another reason why I love working with this State Farm office!"
"Thank you, Ashley, for your wonderful review and your trust in State Farm. We are delighted to welcome you to our family and to provide you with the best auto insurance policy for your needs. We appreciate your feedback, and we look forward to working with you for many years to come 😊 -Matt"
Larry Brown
November 7, 2025
"Jumana is great! super fast response time and clarification/help with any questions happens at all times"
"Thanks Larry. We’re thankful for your feedback! It’s a total pleasure supporting your family's insurance needs. If there is anything else we can do to help, please let us know! - Matt "
Robert Turner
November 7, 2025
"Supported all my insurance needs when dealing with my property. Communication was easy and efficient."
"Mr. Turner, thank you for taking the time to post a review. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Matt "
Lara Dababneh
October 28, 2025
"So happy with the Matt Mitchell State Farm Agency! I had a great experience working with Jumana. She helped me set up a new insurance policy and made the process so quick, easy, and clear. As someone who struggles to understand insurance and all its nuances, she explained everything so clearly, was very patient, and got the job done with no mishaps. Thank you so much, Jumana! Exceptional customer service and an amazing asset to the State Farm community."
"Hi Lara, Thank you for your 5-star review and for sharing your experience publicly! We're grateful for the opportunity to serve and happy to be your good neighbor! - Matt "
Chris Gavazzoni
October 24, 2025
"I’ve been with this crew for 10 years. They’ve been great to work with for home, auto, and more."
"Thanks Chris! It's been a total pleasure supporting you and your family. - Matt"
Shane Forsythe
October 21, 2025
"Spoke with Joe Reda today and he was a huge help with my car insurance. He took the time to break it down and explain everything in my quote."
Tom Bunch
October 16, 2025
"Great customer service!!! They treat you like they actually care they go above and beyond."
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Reem Kametas
September 28, 2025
"Matt and Jumana were extremely helpful and prompt. They had a wealth of knowledge to share and helped me secure my and my children’s future. Very professional and kind. I would highly recommend them and plan to use them again in the near future."
"Thank you Reem for the kind words and 5 stars! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you again - Matt "